No Hassel Returns
Due to the handcrafted nature of our items, we cannot provide refunds. If for any reason we have made a mistake with the personalisation or you have received a faulty product, we will ensure that the mistake is resolved and/or send out a new product. We will cover all costs for the returns of the product and endeavour to replace/resolve as soon as reasonably possible.
Turnaround / Delivery
IMPORTANT - DUE TO COVID-19 THERE MIGHT BE SLIGHT DELAY IN THE DELIVERY OF YOUR PARCEL.
Each item is made to order, please ensure you check the current turnaround time for dispatch on each product description. In higher sale periods the turnaround times may be adjusted to reflect the increase of orders but this will not affect your quoted dispatch date if already purchased.
Free Shipping on all orders above £60.00
Standard Shipping £4.99
Express shipping £19.99 (24hr delivery)
Toy Chests, Height Charts and Book Carts are sent via Parcel Force 48hr Courier. A tracking reference will be provided once dispatched.
Name plaques and Hanging Hot Air Balloons are dispactched Royal Mail 48 Service.
Unfortunately we do not ship internationally as a general rule, however, an international customer can arrange and bear the costs for courier shipping if they so wish. Please do get in touch if you would like more information on this.